AI assistance while your agents talk. AI coaching after every call.
Anzzai listens to every live conversation and puts the right response on the agent's screen the moment it's needed — then turns the completed call into scored, evidence-linked coaching. Not a bot that replaces your team. A platform that makes it better.
- Live assist on every call
- Coaching on 100% of conversations
- Human agents stay in control
Priya Raman
Northwind Logistics · 3rd call · Campaign: Q3 Renewals
Agent
Hi Priya, this is Arjun from Anzzai — just so you know, this call is recorded for quality.
Listening… cues appear only when they matter.
Recording disclosure detected at 00:04
100%
of calls reviewed
not a 2% sample
<1s
assist latency
guidance mid-sentence
0
extra tabs
it lives in the workspace
Help the agent now.
Make them better for next time.
Most tools do one or the other. Anzzai closes the loop: the live call feeds the coaching, and the coaching changes the next live call.
AI-enabled human agents
Anzzai listens to the live conversation, reads intent and sentiment, and puts the right answer in front of the agent while they are still speaking. The agent decides — always.
- Objection and brush-off detection with a suggested response
- Buying-signal alerts so nobody misses the close
- Compliance prompts when a required disclosure is missing
- Customer history and context on screen before hello
AI coaching that is actually fair
Every conversation is transcribed with the customer and agent separated, scored against your own criteria, and turned into specific, evidence-linked coaching — not vibes from a random sample.
- Speaker-separated transcript with jump-to-moment playback
- Consistent quality scoring on every single call
- Sentiment arc and the exact moment it turned
- Per-agent skill trends and a ranked coaching plan
Queues that route properly. Transfers that don't drop calls.
No amount of AI compensates for a contact centre that can't hold a customer on your own music, consult a specialist and back out if they can't take it. Anzzai does the call-handling basics properly first.
Priya Raman
Customer
Ravi Menon
Billing · Tier 2
Agent and customer are connected.
3
Calls waiting
1:12
Longest wait
5
Agents ready
8
On call
Queues that route your way
Five routing strategies per queue — including skill-based and sticky — so calls reach the right person, not just the next person.
Skills with proficiency levels
Rate agents 1–5 per skill and set the minimum a queue demands. A tier-2 billing question stops landing on a day-one hire.
Overflow and wait limits
Set how long a caller may wait before the queue overflows to a backup team, instead of leaving them on hold indefinitely.
Business hours
Each queue follows its own operating schedule, so out-of-hours calls are handled deliberately rather than ringing an empty floor.
Your best agent's instincts, on every screen.
Anzzai follows the conversation as it happens. When the customer pushes back, hints at buying, or a required disclosure hasn't been made, one short cue appears — with the reason it fired.
Hear
The conversation is transcribed live, with the customer and the agent kept apart.
Read
Intent, objections, competitor mentions, risk and sentiment shifts are detected as they happen.
Assist
A short, specific cue appears in the agent's workspace — never a wall of text mid-call.
Wrap
Notes, disposition and follow-ups are drafted automatically the moment the call ends.
Objection handling
"Too expensive", "already have a vendor", "send me an email" — each gets a proven response the moment it is said.
Buying signals
Pricing questions and start-date questions are flagged so the agent moves to the next step with confidence.
Compliance cues
If a required disclosure has not been made, the agent is nudged before the call goes any further.
Customer context
Prior calls, notes, dispositions, consent and follow-ups are on screen before the line connects.
“…it sounds too expensive for a floor our size.”
Play from 03:38Value reframing before price. Arjun answered cost directly three times this week — practise leading with recovered supervisor hours.
Stop coaching from a 2% sample.
Manual QA reviews a handful of calls per agent per month. Anzzai scores every conversation with the same criteria, links each score to the moment that produced it, and rolls the gaps into a coaching plan per agent.
Every call scored
Consistent evaluation across the whole team, so reviews stop depending on which calls got picked.
Evidence, not opinion
Each score links to the moment in the recording that produced it. Agents can hear the reason.
Sentiment arc
See where a conversation turned — and what was said in the thirty seconds before it did.
Coaching plan
Per-agent strengths and gaps roll up into a ranked list of what to work on next.
Dialing, queues, customers and quality in one workspace.
Assist and coaching only work if they sit on top of the actual calling. Anzzai runs the whole operation — so nothing has to be stitched together.
Reach the right people
- Progressive dialingPacing, retries and callbacks handled for the agent, with automatic pauses when something looks wrong.
- Campaign operationsLists, assignments, dispositions and outcomes managed in one place from launch to wrap.
- Smart work queuesPriority buckets that route the right leads to the right agents, with rules that keep them full.
- Intelligent recyclingWorked lists come back for another pass based on outcome and timing, never blindly.
Handle the conversation
- Browser callingAgents call from the workspace — no desk phone, no separate softphone app to babysit.
- Inbound ACD queuesRound-robin, least-occupied, longest-idle, skill-based or sticky routing, with overflow and business hours.
- Full call controlHold with your own music, blind and attended transfer, swap back mid-consult, and three-way conference.
- Listen, whisper, bargeSupervisors monitor silently, coach the agent unheard by the customer, or join the call.
Learn from every call
- Recording & transcriptsClear recordings with the customer and agent separated, searchable across the whole history.
- Conversation analyticsSummary, intent, sentiment and outcome on every call — automatically, not on request.
- Quality reviewA structured pass/fail workflow for the calls that need a human decision.
- Reports & schedulingCampaign, agent and outcome reporting that can land in an inbox on a schedule.
Know the customer
- One customer identityNumbers, emails and list entries resolve to a single person across every campaign.
- Consent & do-not-callA central suppression list checked before every dial, with the trail to prove it.
- Scoring & segmentsLeads ranked and grouped so agents start their day with the calls worth making.
- Full timelineEvery call, note, disposition and follow-up on one customer record, in order.
Everyone gets the view their job needs.
Agents, supervisors, operations and leadership work from the same conversations — with different levels of detail and control.
Fewer tabs, better calls, less admin after hangup.
- A prioritized queue instead of a spreadsheet
- Calling built into the workspace
- Customer context before the line connects
- Live guidance when the conversation gets hard
- Notes and follow-ups drafted for you
AI recommends. Your people decide.
Conversations carry consent, compliance and reputation risk. Anzzai treats that as product surface, not fine print.
Assist, don't replace
Anzzai is built for teams whose customers still want a person. AI makes that person faster and better prepared.
Show the reason
Every cue, score and recommendation points at the moment in the conversation that caused it.
Nothing runs behind your back
Automation is opt-in per workflow. The default is a recommendation waiting for approval.
Access control
Granular permissions per role, so people see exactly what their job requires and nothing else.
Audit trail
Sensitive actions — exports, suppression changes, configuration edits — are recorded with who and when.
Recording controls
Configure what is recorded and how long it is kept, including pausing capture on sensitive moments.
Consent & suppression
A central do-not-call and consent model enforced before a call is placed, not after a complaint.
Calling windows
Respect local calling hours per customer so campaigns stay inside the rules automatically.
Human override
AI recommends. People decide. Automated action only runs where you explicitly allow it.
Connects to what your teams already use.
Numbers, customer records, speech providers and reporting connect through open interfaces — described as system categories, not partner logos we can't back up.
Nothing to install for agents
They open a browser and start calling.
Assist works on day one
Cue detection starts with proven patterns, then tunes to your calls.
Your rules, enforced
Suppression, consent and calling windows are checked before every dial.
The things buyers actually ask.
No. Anzzai is built on the opposite assumption: your customers want a person, and that person performs better with the right prompt at the right second. AI listens, prepares, suggests and documents. The human runs the conversation.
Manual QA reviews a handful of calls per agent per month, chosen more or less at random. Anzzai evaluates every conversation with the same criteria and links each score to the moment that produced it, so coaching is specific and defensible.
Cues are short, rare and contextual — an objection response, a missing disclosure, a buying signal. They appear in the workspace the agent is already looking at, and they can be ignored without consequence.
Yes. Scoring criteria, dispositions, calling rules and coaching focus areas are configured to how your operation actually works, not to a fixed template.
Recording behaviour and retention are configurable, capture can be paused for sensitive moments, and access is governed by role. Sensitive changes are written to an audit trail.
A demo takes 30 minutes. A working pilot on a real campaign with a small agent group is typically a matter of days, because agents call from the browser and there is nothing to install on their machines.
See it on your own calls.
Thirty minutes, a live walkthrough of assist and coaching, and a straight answer on whether it fits your floor.
No install for agents · Works on your existing numbers