Coach on 100% of calls, with the evidence attached.
Every conversation transcribed, scored and turned into specific feedback — so development stops depending on which calls happened to get reviewed.
“…it sounds too expensive for a floor our size.”
Play from 03:38Value reframing before price. Arjun answered cost directly three times this week — practise leading with recovered supervisor hours.
100%
of conversations reviewed
Instead of the four or five calls a supervisor has time to listen to.
1 bar
for the whole floor
The same criteria applied the same way — no reviewer bias, no lucky sampling.
Minutes
not weeks
Feedback arrives while the agent still remembers the conversation.
The review writes itself.
Nobody has to pull a recording, open a form and fill in a rubric. It has already happened by the time the agent takes their next call.
Call ends
Recording and transcript are ready in seconds, with the customer and agent separated.
Scored automatically
Your quality criteria applied consistently — every call, every agent, every shift.
Evidence attached
Each score points at the exact moment in the conversation that produced it.
Coaching plan
Gaps roll up per agent and per team into what to work on next week.
Everything a supervisor stopped having time for.
Every call scored
Consistent evaluation across the whole team, so reviews stop depending on which calls got picked.
Evidence, not opinion
Each score links to the moment in the recording that produced it. Agents can hear the reason.
Sentiment arc
See where a conversation turned — and what was said in the thirty seconds before it did.
Coaching plan
Per-agent strengths and gaps roll up into a ranked list of what to work on next.
Review queue
Calls that need a human reviewer surface automatically — low scores, compliance gaps, unhappy customers.
Team trends
Objections, competitors and recurring gaps aggregate into what the whole floor should fix.
“Your quality dropped on price objections” is an argument.
“Here are the eleven calls, and the moment in each one” is coaching.
Bring one of your own recordings.
We'll run it through the review during the demo, so you can judge the scoring against your own quality bar.
No install for agents · Works on your existing numbers